Terms & Conditions
Absolutely! Orders can be cancelled within 14 days from receipt. We do not guarantee to match our goods to other retailers in any way or form of colour and finish as different retailers have different nature of tiles / goods / materials and ours may differ from theirs. A full refund is given minus any postage paid if the items are received back in full by us in a resalable condition. It is up to the customer to send the goods back if they need to however we can arrange a collection for a charge depending on the area you live in. There is a 20% restocking charge on all orders which are being returned. If we collect then collections are charged at £48 per pallet .
Due to the manufacturing process products may vary in shade, tolerance and calibration this is especially prevalent in natural products. The variance in colours and textures is not a defect, but merely a characteristic and most natural products will require sealing prior to grouting and may require ongoing maintenance.
You must ensure you have ordered at least 10% extra for "cuts & waste". The odd chip, pitting and imperfection is normal. Tilers will use these in the cuts.
Please do not presume the colour or patterns of tiles by the pictures as they are for illustration purposes and can vary. Any doubts then please order a sample through the sample request link.
All orders are dispatched on pallets and are delivered to the "Kerbside" - the driver, at his/her discretion, might move the pallet onto your property. They will not take any part of the order into your property.
All deliveries are subject to our standard T&Cs (see website) and are made using 3rd party hauliers - please do not book tilers for the day of delivery as we cannot absolutely guarantee the date and time of delivery.
Orders must be opened at the point of delivery and inspected for damage. Any damage must be noted on the delivery note at the time. The driver is contracted to wait for a maximum of 20 mins for you to do this. Please follow the instructions on the large "Check Goods" sticker - DO NOT SIGN UNCHECKED!
Please check the delivery for shortfall and any other issues. These must be notified to us in writing within 48 hrs.
If you are not the person accepting the delivery, you must notify the recipient of the above information in order for them to receive the order correctly.
NATURAL STONE & POLISHED PORCELAIN REQUIRES SEALING. 8. QUARTZ TILES ARE NOT SUITABLE WITH UNDERFLOOR HEATING.
If you have any issue with the tiles whatsoever, we cannot take any action or accept any responsibility after the tiles have been installed. Fixing of the tiles means that the tiles have been accepted, so no refunds or replacements will or can be offered
Promotions And Coupon Codes:
Do not apply to clearance or pallet deals which are reduced already.
How long does it take to get my money back?
After receipt of goods the refund is processed between 3-5 working days due to administration procedures.
Deliveries are sent out nationwide. Please do not book a tiler in or commence any work unless the order has been delivered from us and checked by yourself. We cannot reimburse or compensate for any financial demands due to the delayed deliveries under any circumstances due to any reasonable cause for delay which is beyond our control. All deliveries are to the kerbside only on a pallet and the courier would not bring it in for you as it is the customer's own responsibilty to bring the goods in to their premises. If there are any access problems to the delivery address then it is the customer's responsibility to inform us prior to delivery. Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore the Seller accepts no liability. All Natural Stone goods are supplied subject to natural colour and shade variations.
All items are delivered in a timely manner and there are no long lead times unlike others. Our usual delivery lead times are 3-5 working days from placing your order.
Next working day / Overnight Cut off Time: 12pm
Thank you and we appreciate you business.