Terms & Conditions
Terms & Conditions And Order Cancellations (Up to 14 days after delivery)
Absolutely! Orders can be cancelled within 14 days from receipt. We do not guarantee to match our goods to other retailers in any way or form of colour and finish as different retailers have different nature of tiles / goods / materials and ours may differ from theirs. A full refund is given minus any postage paid if the items are received back in full by us in a resalable condition. It is upto the customer to send the goods back if they need to however we can arrange a collection for a charge depending on the area you live in. There is a 20% restocking charge on all orders which are being returned. If we collect then collections are charged at £48 per pallet .
Due to the manufacturing process products may vary in shade, tolerance and calibration this is especially prevalent in natural products. The variance in colours and textures is not a defect, but merely a characteristic and most natural products will require sealing prior to grouting and may require ongoing maintenance.
How long does it take to get my money back?
After receipt of goods the refund is processed between 3-5 working days due to administration procedures.
Deliveries are sent out nationwide. Please do not book a tiler in or commence any work unless the order has been delivered from us and checked by yourself. We cannot reimburse or compensate for any financial demands due to the delayed deliveries under any circumstances due to any reasonable cause for delay which is beyond our control. All deliveres are to the kerbside only on a pallet and the courier would not bring it in for you as it is the customer's own responsibilty to bring the goods in to their premises. If there are any access problems to the delivery address then it is the customer's responsibility to inform us prior to delivery. Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore the Seller accepts no liability. All Natural Stone goods are supplied subject to natural colour and shade variations.
All items are delivered in a timely manner and there are no long lead times unlike others. Our usuall delivery lead times are 5-7 working days from placing your order.